Pittsburgh eBusiness Company Creates Solution for Teledyne Continental Motors

November 01, 1999

ELLIANCE, a strategic eBusiness technology and Internet solutions firm, recently developed a completely integrated Net-communication vehicle and eCommerce engine for Teledyne Continental Motor’s (TCM) entire distribution channel. Prior to this development, TCM had been communicating with their key customers and suppliers through a dial-up service account and providing customer service information and knowledge base profiles via CD-ROM. Elliance transformed TCM’s dial-up process with an automated, eBusiness solution that enabled the company to communicate globally through the Internet with its suppliers, customers and distributor network. In addition, all data is synchronized with TCM’s legacy or pre-existing infrastructure protecting the company’s prior technology investments.

Teledyne Continental Motors (TCM), a world leader in the development of aviation products for over 95 years, retained Elliance for website design, eCommerce application development and eBusiness technology. Elliance worked with TCM to develop the company’s TCM Link Customer Service Network, an intelligent customer service program designed to facilitate cost effective and high quality service personalized to each individual customer including distributors, FBOs and aviators on a worldwide basis.

 

The TCM Link Customer Service Network, www.tcmlink.com, provides customers with instant access to engine service support, maintenance and online ordering information including:

 

  • Service and maintenance bulletins

  • Online catalogs

  • Assembly drawings

  • Online ordering and order status

  • Troubleshooting guides

  • Technical libraries

  • Training and reference video libraries

  • Personalized customer profiles and histories

     

    In addition, the personalized service and knowledge base enables TCM to track customer needs, send automatic maintenance and inspection notices, new or existing product alerts and notify customers of critical FAA requirements and information. This customized eBusiness solution seamlessly integrated the power of the Internet with TCM’s core business infrastructure, greatly reducing costs, improving customer service and increasing productivity.

    Elliance and TCM are already envisioning additional enhancements that will continually expand and heighten the company’s commitment to customer service.

    Elliance is an eCommerce development firm with extensive experience in eMarketing and search engine optimization. Elliance provides advertising agencies and their clients with information technology resources and back-end programming expertise essential for eBusiness development. With headquarters in Pittsburgh, Pennsylvania, Elliance has worked with clients throughout the country.